Return & Refund Policy
Qwik Menu subscription refund eligibility, request deadlines, processing times and how to contact support.
- Refund eligibility
- First-time subscriptions; renewals only for duplicate or incorrect charges.
- Request deadline
- Within 7 days of the first subscription purchase.
- Processing duration
- 5–7 business days after approval.
- Refund method
- Original payment method.
Effective date: 1 October 2026
1. Scope
This policy applies to Qwik Menu digital-software subscriptions. No physical product is shipped, so physical returns do not apply. Restaurant food purchases are handled by the restaurant under its own policy.
2. Requesting a refund
Email hello@qwikmenu.us from your account email address within 7 days of your first subscription purchase. Include your registered business name, payment reference, purchase date and reason for the request. Never send your full card details, password or OTP.
3. Eligibility and renewals
First-time subscription purchases are refundable within the request period. Subscription renewals are non-refundable except for duplicate or incorrect charges. Contact support with the payment references if you believe a charge was duplicated or incorrect.
4. Refund duration and method
Approved refunds are returned to the original payment method within 5–7 business days from approval. If the credit is not visible after this period, contact support with your refund reference so we can investigate with the payment provider.
5. Failed payments
If a payment is debited but no subscription is activated, contact support with the transaction reference. We will check its status with the payment provider and confirm whether activation or reversal is appropriate. Do not pay again until the status is clarified.
6. Cancellation is separate
Cancelling renewal does not automatically create a refund request. Submit a refund request separately under the eligibility and deadline above. Statutory rights remain unaffected.